Warranty & Returns Policy

For Professional 12 V Battery Chargers and Power Supplies (Domestic & International)

1. Warranty Overview (2 Years Standard Coverage)

Traction Charger Co Ltd provides a 2 year warranty from the date of END USER purchase covering:

• Manufacturing defects

• Component failures

• Workmanship issues

• Failures arising during normal professional use

The warranty applies whether the product is used in the UK or overseas, subject to the international rules below.

2. What the Warranty Includes

• Repair or replacement of faulty parts

• Full unit replacement where repair is not commercially viable

• Technical support and diagnostic assessment

• Return shipping on approved warranty claims (domestic or outbound international)

3. What the Warranty Does Not Cover

The warranty excludes:

• Misuse, incorrect installation, or unauthorised modification

• Operation outside specified ratings

• Damage caused by external electrical faults (reverse polarity, overvoltage, short circuits)

• Environmental exposure beyond the IP rating

• Accidental damage, impact, liquid ingress

• Consumables (cables, clamps, accessories) unless faulty on arrival

4. Professional Use Clause

Warranty remains valid for:

• Workshop charging

• Diagnostic support

• Vehicle programming support

• Fleet maintenance

Use in abusive or extreme environments (welding bays, immersion, unprotected outdoor exposure) is excluded

5. Returns & RMA Process (Domestic & International)

5.1 Eligibility

Returns or RMAs may be requested for:

• Suspected warranty faults

• DOA units (reported within 7 days)

• Incorrect items supplied

• Non faulty returns (subject to restocking terms)

• Units must be within warranty, in reasonable condition, and accompanied by proof of purchase.

5.2 Requesting an RMA Number

Customers must provide:

• Model and serial number

• Proof of purchase

• Description of the issue

• Photos or diagnostic information

No returns are accepted without an RMA number.

5.3 Packaging & Shipping

Customers must:

• Package securely

• Mark the RMA number clearly

• Include relevant accessories

• Use tracked shipping

For approved warranty cases, return shipping is reimbursed or a prepaid label is provided.

5.4 Inspection & Testing

Every returned unit undergoes:

• Visual inspection

• Electrical and functional testing

• Diagnostic review

If the fault is covered under warranty: Repair or replacement is free, and return shipping is covered.

If not covered: A report and repair quote are issued.

5.5 Turnaround Times (Domestic)

• RMA approval: 1–2 working days

• Inspection/testing: 3–5 working days

• Repair/replacement dispatch: 1–2 days

5.6 Non Faulty Returns

• Accepted at Traction’s discretion.

• Restocking fee: 10–20%.

• Custom or modified units are not eligible.

5.7 Replacement Units

• May be new or refurbished

• Original warranty continues from original purchase date

• Replaced units become Traction property

6. International Warranty Process

6.1 Customer Responsibilities (Inbound to UK)

For all exported units, the customer must cover:

• Shipping the unit to the UK

• All customs declarations, duties, and taxes

• Ensuring the unit is clean and safe for transport

6.2 What Traction Covers (Outbound)

• If the fault is confirmed as a valid warranty issue:

• Repair or replacement is free

• Return shipping back to the customer’s country is covered

• Diagnostic report provided on request

If the fault is not warranty covered:

• All costs are chargeable (repair, outbound shipping, customs)

6.3 Local Repair Restrictions

To protect safety and compliance:

• No unauthorised repairs

• Opening the unit voids warranty

• Only Traction technicians or authorised partners may perform internal repair

6.4 Distributor Managed Warranty

Distributors may choose to:

• Offer local swap outs

• Provide local repairs at their own cost

• Use Traction’s technical support and parts supply

6.5 High Value or Heavy Units

Where shipping is impractical, Traction may offer:

• Remote diagnostics

• Component level replacement kits (non safety critical only)

• Video assisted inspection

6.6 Grey Imports

Units purchased outside authorised channels or without valid proof of purchase:

• Warranty is not guaranteed

• Assessment and repairs may be offered on a chargeable basis