E-Commerce Returns Policy

 At Traction Direct our aim is to make returns and warranty support straightforward, fair, and efficient. This policy applies to all business‑to‑business (B2B) purchases made through our website or directly with our team.

1.        Returns for Unwanted or Incorrectly Ordered Items

We understand that, from time to time, an item may be ordered in error or no longer required. While B2B sales do not include a consumer‑style cooling‑off period, we will always try to help where we can.

- If you need to return an item, please contact us and we’ll review the request

- Where a return is agreed, goods should be unused, in resaleable condition, and in their original packaging. 

-  A restocking fee may apply depending on the product and condition.

2.           Goods Damaged or Not as Expected

If something isn’t right when your order arrives, let us know promptly so we can put it right. Please contact us within 7 days of delivery with:

- Invoice or order number 

- Product serial number (if applicable) 

- A brief description of the issue 

- Photos or supporting information where helpful 

We’ll work with you to resolve the issue quickly — whether that means replacement, repair, or another suitable solution.

3.         Warranty Support (Return‑to‑Base)

Please visit here for full warranty terms for UK and International customers

4.        Items Supplied in Error

If we’ve sent something incorrectly, we’ll put it right straight away.

- Let us know within 7 days of delivery. 

- We’ll arrange the correct item and cover the return shipping where the error is ours.

5.         Shipping for Returns

Please visit here for full warranty terms for UK and International customers

6.        Items That Cannot Be Returned

To maintain product integrity and safety, the following cannot be returned unless faulty:

- Special‑order or customised items 

- Electronic components that have been installed or powered 

- Items damaged after delivery due to incorrect installation or external factors 

If you’re unsure, just ask — we’re always happy to advise before you send anything back.

7.        Need Help or Want to Discuss an Issue?

We’re here to support you.

Traction Direct – Partner Support 

Email: admin@traction-ltd.com

Phone: +44 (0) 1380 738 950 

8.        Governing Law

All sales and returns are governed by the laws of England and Wales.